|Please note: your order may be delayed due to our delivery partners experiencing unprecedented volumes of parcels during this peak holiday season. Please allow an additional couple of days for your order to arrive. For more information please visit Australia Post.|
what are my shipping options?
All orders ship via Australia Post. Most orders are processed and shipped within 48 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.
Once your order has been processed, transit time is anywhere between 1 and 6 business days, depending on your shipping address.
Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding major holidays).
Christmas deliveries may take longer this year due to ongoing COVID-19 and record parcel volumes. In order for your gifts to arrive before December 24 make sure to send early. Australia Post recommended dates are below:
Delivery to Australian remote locations: Friday 12th Dec
Delivery to Australian regional locations: Monday 14th Dec
Delivery to Australian metro locations: Friday 18th Dec*
*Please note: These are the current dates from Australia Post for our Metro customers and may be revised closer to Christmas depending on volume.
do you ship internationally?
We do not offer international shipping or ship to any freight forwarders. If you ship to a freight forwarder, your order will automatically be cancelled. Find your local Dermalogica distributor.
how will I know when my order ships?
Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice.
To check the status of your order, log in to your account or click here.
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Cyber Weekend Sales), due to wild weather, or due to other Australia Post or Startrack delivery issues that are unforeseen or unavoidable events beyond Dermalogica's control. Online orders are processed and shipped from Sydney, NSW and so we follow any NSW Public Holidays.