For enquiries regarding professional orders, education and becoming a stockist please call 1800 659 118 or email us directly at firstname.lastname@example.org and one of our Customer Support Specialists will be happy to assist you!
For all enquiries regarding orders placed at dermalogica.com.au please email email@example.com
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Alternatively, you can complete the form below and we will respond to your enquiry.
frequently asked questions
Dermalogica Rewards is a loyalty program designed to reward our most loyal customers. The program allows you to earn points and redeem them for a wide variety of rewards, including exclusive gifts.
Dermalogica Rewards is open to all AU residents.
Good news, enrollment is completely free!
Enrollment can be done by clicking here.
There are lots of ways to earn points with Dermalogica Rewards. Aside from product purchase, you can also earn points by referring friends, subscribing to our subscription program and interacting with us on social media. Click here to see all the different ways you can earn points. Don’t forget, you can earn 50 points just by signing up today!
Yes, there are certain limitations on the number of points you can earn per day, month, per quarter or per year. See below for more details.
|limit||no. of points|
|join Dermalogica rewards||once||50 points|
|make a purchase||no limit||1 point per $1 spent|
|sign up for email updates||once||50 points|
|write a product review||3 times per quarter||50 points per review|
|purchase a skin treatment||no limit||1 point per $1 spent|
|refer a friend||once per month||50 points|
|connect Facebook||once||25 points|
|join Subscription program||once||2 points per $1 spent|
When you first earn points for certain activities, they will initially appear as pending. They only become available as redeemable points after the specified pending period has passed. You can view your pending and current point balance in your Dermalogica Rewards account dashboard. Log in to your Dermalogica account, go to My Rewards, then click on Activity to view your approved and pending points.
|join Dermalogica rewards||immediately|
|make a purchase||immediately|
|sign up for email updates||immediately|
|birthday rewards||30 day delay from sign up date|
|write a product review||1 - 3 business days|
|refer a friend||immediately|
|join Subscription porgram||when your next order ships|
Yes, after 12 months. We'll send you a reminder.
Once logged in, you can check your point balance on both the Rewards page and your Account page.
To redeem points online, login to your account here and click on the "Redeem now" button. There you will find a list of all the rewards available for you to redeem. Click on the "Redeem" button below your desired reward and follow the detailed instructions.
Not at this time. Your points can only be redeemed for exclusive reward gifts.
AfterPay is a payment method that allows you to buy what you want today and pay for it in four (4) installments due bi-weekly, without any interest.
Simply choose Installments by Afterpay as your payment method at checkout. You will be redirected to the AfterPay website. Follow the prompts to sign up for Afterpay or login if you’re an existing user.
Afterpay is currently only available on dermalogica.com.au and within our flagship stores.
Afterpay is only offered to our customers who have a AU billing address, AU shipping address, a AU Visa or Mastercard (credit or debit card), and a AU mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
Afterpay customers are required to make their first payment at the time of purchase. Three (3) remaining payments are deducted automatically from your selected payment method bi-weekly. If you wish to make early payments, you may log in to Afterpay to do so. Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account at any time to view your payment schedule or make a payment early.
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
Standard shipping times apply for all Afterpay orders. See our shipping page for more information.
All products on Dermalogica.com.au between $35 and $1000 are eligible for Afterpay.
Currently AfterPay cannot be combined with Auto-Replenish. If you have an Auto-Replenish item in your bag the AfterPay payment option will be disabled.