return policy

At Dermalogica we want you to be satisfied every time you shop with us. We’ll gladly accept returns or exchanges for purchases made at for the following reasons:

  • Reaction
  • Not Suitable
  • Incorrect item purchased
  • Faulty
  • Packing error
  • Any other reason

Will issue a full refund upon receiving your items within 30 days of the PURCHASE date. All returns must be pre-approved by customer service. We offer a 100% money back product satisfaction guarantee on products returned for any reason. Where we are unable to supply a product you have ordered and paid for, we will automatically refund you the amount paid for the product as soon as is reasonably possible.

For your protection, we recommend that you always use a recorded-delivery service to return the products, as we will not process any refunds until we receive the products back. We will refund using the same payment method of the original purchase. 

NOTE: nothing above is to be taken to limit rights which you have under the Australian Consumer Laws.

Click to visit the online returns portal

NOTE: Our returns and refund policy only covers the items purchased from We do not accept returns on products not purchased directly from the website.