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return policy

return policy

At Dermalogica we want you to be satisfied every time you shop with us. We’ll gladly accept returns or exchanges for any purchases and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. All returns must be pre-approved by customer service. We offer a 100% money back product satisfaction guarantee on products returned for any reason. Where we are unable to supply a product you have ordered and paid for, we will automatically refund you the amount paid for the product as soon as is reasonably possible.

For your protection, we recommend that you always use a recorded-delivery service to return the products, as we will not process any refunds until we receive the products back. We will refund using the same payment method of the original purchase. 

NOTE: nothing above is to be taken to limit rights which you have under the Australian Consumer Laws.

Please follow the simple instructions below:

  1. To obtain pre-approval for your return please contact Customer Service during business hours (Mon - Fri 9:00 am - 5:00 pm AET) by:
    online chat | email | call: 1-800-659-118.
  2. Customer Service will lodge your return and e-mail you a Reply Paid Label.
  3. Please include a note with your name, order number and reason for return.
  4. Take your package to the nearest Australian Post. Once we receive your returned product(s), we will issue your refund as soon as possible.

All reply paid labels are valid for only 30 days. Any returned item not listed on your original order number will not be credited and will not be returned.