contact us

stockist enquiries

For enquiries regarding professional orders, education and becoming a stockist please call 1800 659 118 or email us directly at [email protected] and one of our Customer Support Specialists will be happy to assist you!

consumer enquiries

For all enquiries regarding orders placed at dermalogica.com.au please email [email protected]

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frequently asked questions

What is Afterpay

AfterPay is a payment method that allows you to buy what you want today and pay for it in four (4) installments due bi-weekly, without any interest.
How do I use Afterpay?

Simply choose Installments by Afterpay as your payment method at checkout. You will be redirected to the AfterPay website. Follow the prompts to sign up for Afterpay or login if you’re an existing user.
Where can I use Afterpay?

Afterpay is currently only available on dermalogica.com.au and within our flagship stores.
Can I use Afterpay if I am not an AU resident?

Afterpay is only offered to our customers who have a AU billing address, AU shipping address, a AU Visa or Mastercard (credit or debit card), and a AU mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the Afterpay schedule work?

Afterpay customers are required to make their first payment at the time of purchase. Three (3) remaining payments are deducted automatically from your selected payment method bi-weekly. If you wish to make early payments, you may log in to Afterpay to do so. Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account at any time to view your payment schedule or make a payment early.
What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
When will my items be delivered if I use Afterpay?

Standard shipping times apply for all Afterpay orders. See our shipping page for more information.
What products are eligible for Afterpay?

All products on Dermalogica.com.au between $35 and $1000 are eligible for Afterpay.
Can I use Afterpay with Auto-Replenish?

Currently AfterPay cannot be combined with Auto-Replenish. If you have an Auto-Replenish item in your bag the AfterPay payment option will be disabled.
How do I return or exchange an item purchased with Afterpay?

Please refer to our Return Policy. Or visit Afterpay's Return / Refund Policy. Please allow up to 24 hours for any modifications or cancellations to be processed.
Where can I find out more about Afterpay?

Visit the Afterpay website here for a comprehensive list of FAQs. View Afterpay’s Privacy Policy here. If you have a question about your Afterpay account or order, please contact Afterpay’s customer support at 1300 100 729 or use the contact form here.