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Free express delivery on orders $150+
Free express delivery on orders $150+
Enjoy a free 3-piece gift when you spend $140+. Use code HYDRATEME at cart to redeem.
Enjoy a free 3-piece gift when you spend $140+. Use code HYDRATEME at cart to redeem.

contact us

contact us

Need some help? If you can't find your answer in our Customer Experience faqs below, please get in touch using one of the below options. We're available via email, and live chat!

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frequently asked questions

rewards

Dermalogica Rewards is a loyalty program designed to reward our most loyal customers. The program allows you to earn points and redeem them for a wide variety of rewards, including exclusive gifts.

Dermalogica Rewards is open to all AU residents.

Good news, enrollment is completely free!

Enrollment can be done by clicking here.

There are lots of ways to earn points with Dermalogica Rewards. Aside from product purchase, you can also earn points by writing product reviews, referring friends, subscribing to our subscription program and interacting with us on social media. Click here to see all the different ways you can earn points. Don’t forget, you can earn 50 points just by signing up today!

Yes, there are certain limitations on the number of points you can earn per day, month, per quarter or per year. See below for more details.

limit no. of points
join Dermalogica rewards once 50 points
make a purchase no limit 1 point per $1 spent
sign up for email updates once 50 points
write a product review 3 times per quarter 50 points per review
purchase a skin treatment no limit 1 point per $1 spent
refer a friend once per month 50 points
connect Facebook once 25 points
join Subscription program once 2 points per $1 spent

 

When you first earn points for certain activities, they will initially appear as pending. They only become available as redeemable points after the specified pending period has passed. You can view your pending and current point balance in your Dermalogica Rewards account dashboard. Log in to your Dermalogica account, go to My Rewards, then click on Activity to view your approved and pending points.

pending period
join Dermalogica rewards immediately
make a purchase immediately
sign up for email updates immediately
birthday rewards 30 day delay from sign up date
write a product review 1 - 3 business days
refer a friend immediately
connect Facebook immediately
join Subscription porgram when your next order ships

 

Yes, after 12 months. We'll send you a reminder.

Once logged in, you can check your point balance on both the Rewards page and your Account page.

To redeem points online, login to your account here and click on the "Redeem now" button. There you will find a list of all the rewards available for you to redeem. Click on the "Redeem" button below your desired reward and follow the detailed instructions.

Not at this time. Your points can only be redeemed for exclusive reward gifts.

Please email all questions and inquiries to orders@dermalogica.com.au or chat to us here.

afterpay

AfterPay is a payment method that allows you to buy what you want today and pay for it in four (4) installments due bi-weekly, without any interest.

Simply choose Installments by Afterpay as your payment method at checkout. You will be redirected to the AfterPay website. Follow the prompts to sign up for Afterpay or login if you’re an existing user.

Afterpay is currently only available on dermalogica.com.au and within our flagship stores.

Afterpay is only offered to our customers who have a AU billing address, AU shipping address, a AU Visa or Mastercard (credit or debit card), and a AU mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Afterpay customers are required to make their first payment at the time of purchase. Three (3) remaining payments are deducted automatically from your selected payment method bi-weekly. If you wish to make early payments, you may log in to Afterpay to do so. Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account at any time to view your payment schedule or make a payment early.

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Standard shipping times apply for all Afterpay orders. See our shipping page for more information.

All products on Dermalogica.com.au between $35 and $1000 are eligible for Afterpay.

Currently AfterPay cannot be combined with Auto-Replenish. If you have an Auto-Replenish item in your bag the AfterPay payment option will be disabled.

Please refer to our Return Policy. Or visit Afterpay's Return / Refund Policy. Please allow up to 24 hours for any modifications or cancellations to be processed.

Visit the Afterpay website here for a comprehensive list of FAQs. View Afterpay’s Privacy Policy here. If you have a question about your Afterpay account or order, please contact Afterpay’s customer support at 1300 100 729 or use the contact form here.